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Terms and Conditions

Welcome to Hotel Vaikunth!

Terms of Use Agreement

This Terms of Use Agreement ("Agreement") is entered into by and between Hotel Vaikunth ("Hotel") and the guest ("Guest") utilizing the accommodation services provided by Hotel Vaikunth. By utilizing the services of Hotel Vaikunth, the Guest agrees to comply with and be bound by the terms and conditions set forth in this Agreement.

1. Accommodation Services:

Hotel Vaikunth provides accommodation services to Guests. The services include but are not limited to provision of lodging facilities, amenities, and other services as agreed upon between the Guest and the Hotel.

2. Check-In and Check-Out Time:

The check-in and check-out time for Hotel Vaikunth is 24 hours. Guests are welcome to check in or check out at any time of the day or night, subject to room availability.

3. Reservation and Payment:

a. Reservations for accommodation and other services can be made through the Hotel's website, phone, or in person.

b. Payment for reservations must be made in advance or as per the Hotel's policy.

c. The Hotel reserves the right to cancel or modify reservations at its discretion.

4. Conduct:

Guests are expected to conduct themselves in a respectful manner and abide by all rules and regulations of Hotel Vaikunth. Any behaviour deemed disruptive, unlawful, or inappropriate by the Hotel management may result in immediate termination of accommodation services without refund.

5. Liability:

Hotel Vaikunth shall not be liable for any loss, damage, or injury to Guests or their belongings during their stay at the Hotel premises. Guests are responsible for the safety and security of their personal belongings.

Guests are liable for any damage caused to the Hotel's property or facilities during their stay. The Hotel reserves the right to charge the credit card provided at the time of booking for any damages incurred.

6. Changes and Cancellations:

Guests may request changes to their reservation or cancel their booking subject to the cancellation policy of Hotel Vaikunth. Any changes or cancellations must be communicated to the Hotel in a timely manner. Hotel Vaikunth reserves the right to amend or update these terms and conditions at any time without prior notice. It is the responsibility of the User to review this Agreement periodically for any changes.

7. Privacy Policy:

Hotel Vaikunth respects the privacy of its Guests and complies with all applicable data protection laws. Guest information collected by the Hotel is used solely for the purpose of providing accommodation services and will not be shared with third parties without consent, except as required by law.

8. Governing Law:

This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which Hotel Vaikunth is located.

By utilizing the accommodation services of Hotel Vaikunth, the Guest acknowledges that they have read, understood, and agreed to the terms and conditions set forth in this Agreement.

Hotel Vaikunth reserves the right to update or modify this Agreement at any time without prior notice. Any changes to this Agreement will be effective immediately upon posting on the Hotel's website or other communication channels.

Returns & Refunds policy

REFUND POLICY

This Refund Policy ("Policy") outlines the terms and conditions governing refunds for cancellations made by guests of Hotel Vaikunth. By making a reservation at Hotel Vaikunth, guests agree to abide by the terms of this Policy.

1. Refund Eligibility:

a. Guests are eligible for a full refund if they cancel their reservation at Hotel Vaikunth at least 48 hours before the scheduled check-in date.

b. Guests are eligible for an 80% refund if they cancel their reservation at Hotel Vaikunth between 24 and 48 hours before the scheduled check-in date.

c. No refund will be provided for cancellations made less than 24 hours before the scheduled check-in date.

2. Cancellation Process:

a. Guests must inform Hotel Vaikunth of their intention to cancel their reservation by contacting the hotel directly via phone, email, or through the booking platform used for the reservation.

b. Cancellations are effective upon receipt and acknowledgment by Hotel Vaikunth.

3. Refund Processing:

a. Refunds for eligible cancellations will be processed using the same method of payment used for the reservation.

b. Refunds will be issued within 7 business days from the date of cancellation.

4. Non-Refundable Situations:

a. No refund will be provided for no-shows or early checkouts.

b. No refund will be provided for reservations made under non-refundable rates or special promotional offers explicitly stating non-refundable terms.

5. Refund Exceptions:

a. In exceptional circumstances such as natural disasters, government-imposed travel restrictions, or other unforeseen events beyond the control of the guest, Hotel Vaikunth reserves the right to review and consider refund requests on a case-by-case basis.

6. Amendments:

a. Hotel Vaikunth reserves the right to amend or update this Refund Policy at any time without prior notice.

b. Any changes to this Policy will be effective immediately upon posting on the Hotel's website or other communication channels.

By making a reservation at Hotel Vaikunth, guests acknowledge that they have read, understood, and agreed to abide by the terms and conditions of this Refund Policy.

Hotel Vaikunth

[Address- Mahajan patti, Opp Styanarayan Mandir, Sahibganj- 816109, Jharkhand]
[Mobile- +91 9508113098]
[Email- info@hotelvaikunth.in]

Privacy Policy

PRIVACY POLICY

This Privacy Policy ("Policy") outlines how Hotel Vaikunth ("the Hotel") collects, uses, maintains, and discloses personal information collected from guests and users of our services. The Hotel is committed to ensuring the privacy and security of personal information provided to us.

1. Information We Collect:

a. Personal Identification Information: We may collect personal identification information from guests and users in various ways, including but not limited to, when they make a reservation, fill out a form, or interact with our services. This may include names, contact details, payment information, and other relevant details necessary for providing services.

b. Non-personal Identification Information: We may collect non-personal identification information about guests and users whenever they interact with our services. This may include browser name, type of device, and technical information about users' means of connection to our services.

2. How We Use Collected Information:

a. The Hotel may collect and use personal information for the following purposes:

i. To process reservations and provide services requested by guests.

ii. To improve customer service and personalize guest experience.

iii. To send periodic emails or notifications regarding reservations, promotions, and other relevant information.

iv. To process payments and maintain financial records.

v. To comply with legal and regulatory requirements.

3. Protection of Information:

a. We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of personal information.

b. Guest information is stored securely and accessible only to authorized personnel who need to know such information for the purpose of providing services.

4. Sharing Personal Information:

a. We do not sell, trade, or rent personal identification information to others.

b. We may share generic aggregated demographic information not linked to any personal identification information regarding guests and users with our business partners, trusted affiliates, and advertisers for the purposes outlined above.

5. Third-party Websites:

a. Guests and users may find advertising or other content on our services that link to the websites and services of our partners, suppliers, advertisers, sponsors, licensors, and other third parties.

b. We do not control the content or links that appear on these third-party websites and are not responsible for the practices employed by websites linked to or from our services.

6. Changes to This Privacy Policy:

a. The Hotel reserves the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and we encourage guests and users to check this page periodically for updates.

b. By using our services, guests and users acknowledge and agree to review and be bound by the current version of this Privacy Policy.

7. Contact Us:

a. If guests and users have any questions about this Privacy Policy or the practices of Hotel Vaikunth, they can contact us using the information provided below.

Address: Mahajan Patti Road, Opp. Satyanarayan Mandir, Near Rajasthan Inter School, Sahibganj, Jharkhand- 816109, IN

Email: Info@hotelvaikunth.in

Mobile: +91 9508113098

By accessing or using the services provided by Hotel Vaikunth, guests and users acknowledge that they have read, understood, and agreed to the terms and conditions of this Privacy Policy.

Last Updated: 21/03/2024